Policy

Privacy Notice

What we collect when you browse, enquire or book, why we hold it, and your rights over it.

Not yet reviewed or approved.

This notice is being finalised (0 of 7 sections approved).

We have not published wording we cannot stand behind. Each section below states what it will cover. If you need a definitive answer on any point before you book — cancellation, refunds, deposits, visitors or event rules — ask us and we will confirm it in writing for your specific booking.

Ask about privacy notice

What we collect

This section is awaiting approval. It will cover:

  • Contact details given in a booking or enquiry: name, email, phone
  • Booking details: dates, occupancy, occasion, special requests
  • Payment details taken by the payment provider — and the fact that card numbers never reach our servers
  • Technical data needed to serve the site and prevent abuse
Owner action required

Confirm the list is complete and accurate for how the business actually operates.

Why we hold it

This section is awaiting approval. It will cover:

  • To hold your dates and fulfil your booking
  • To prepare and send a quote for an experience or event
  • To take payment and issue receipts
  • To contact you about your booking
  • To meet accounting and legal obligations
Owner action required

Confirm the lawful basis relied on for each purpose, particularly for marketing.

Who we share it with

This section is awaiting approval. It will cover:

  • The payment provider (Paystack) as the processor for your transaction
  • The email provider (Resend) for transactional messages
  • Supabase as the database and authentication host
  • Any vendor or supplier involved in fulfilling your event, and exactly what they are told
Owner action required

Confirm the processor list and the retention periods each provider applies. A processor not listed here is a compliance gap.

How long we keep it

This section is awaiting approval. It will cover:

  • The retention period for booking and enquiry records
  • The retention period for payment records, which may be set by law
  • How a deletion request is handled against outstanding bookings
Owner action required

Decide retention periods, and confirm what Ghana's data protection requirements oblige.

Marketing messages

This section is awaiting approval. It will cover:

  • Whether marketing messages are sent at all
  • That consent is asked for separately and can be withdrawn
  • That booking and enquiry messages are not marketing
Owner action required

Confirm whether marketing is sent. If it is not, say so explicitly — it is the strongest position.

Your rights

This section is awaiting approval. It will cover:

  • Requesting a copy of what we hold
  • Correcting inaccurate details
  • Requesting deletion, and the limits imposed by records we must keep
  • Objecting to processing
  • How to complain, and to whom
Owner action required

Nominate the contact who handles data requests, and the supervisory authority to name.

Cookies and local storage

This section is awaiting approval. It will cover:

  • Authentication cookies, which are strictly necessary for the admin area
  • Local storage used to remember your selected currency
  • Local storage used to keep a booking draft while you move between pages
  • Whether analytics or advertising cookies are used at all
Owner action required

Confirm whether analytics is enabled. The site currently ships no third-party analytics, so if none is added this section can state that plainly.